Comprehensive Educational Platform

MSP University Charlotte, NC Boot Camp Day 1 Recap!

July 20th, 2011

It was a great first day at our Charlotte, NC Boot Camp! Our streaming sessions were a big hit, with attendees joining us virtually from all over the world!

View or download our Virtual Agenda at:

This Boot Camp has been tailored to cover specific areas in 8 areas of IT solution provider andmanaged services practice improvement:

1. Leadership
2.Financial acumen
3. Organizational structure
4. Talent management
5. Marketing
6. Sales
7. Service delivery
8. Vendor relationships

We started the day off with opening comments followed by the Keynote Presentation from our Platinum Sponsor Autotask, focused on monitoring, managing and measuring your IT service delivery to increase business profitability.

During our sessions today we covered marketing, sales, increasing business profitability and CEO Operations.

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Tags: Boot Camp, Day, Nc Boot, Nc Boot Camp

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Next Week’s New MSP University Boston Boot Camp CEO Sessions Announced

June 24th, 2011

We have completely revised our Boot Camp CEO Track to give IT Solutions and Managed Services Practice business owners the absolute best education and training ever before delivered in the channel!

Dont miss our CEO Track and these valuable sessions:

• DISC, PTSI and SSI Behavioral Profiles for Hiring Right the First Time
• From Start-Up to Successful MSP Organization in 5 Easy Steps
• Hiring Technical Staff for Effective, Profitable Managed Services Delivery
• Creating Win-Win Sales Compensation Plans and Hiring Sales Staff
• Pricing Managed Services for Maximum Profit
• Leadership Culture Clash – What To Do When They Are Not Like You
• 10 Leadership Tips and Tools To Improve Your Business Practice
• The 51 Step IT Solution and Managed Services Marketing and Sales Process
• Modifying Your Chart of Accounts to Maximize Financial Performance Visibility
• Maximizing the Effectiveness of Your Managed Services Agreements
• Selling Your Company as an Exit Strategy
• Forecasting Potential Annuity Revenue from Transitioning Existing Clients to Managed Services
• Developing a Client Solution Roadmap to Dramatically Increase Revenues from Existing Clients
• Sales and Sales Engineering as a Team
• How Managed Services Providers Determine Their Total Cost of Service Delivery and Margins
• Partnering With and Managing Vendors and Fulfillment Partners
• Developing Effective KPIs to Measure and Improve Business Outcomes
• How to Conduct Quarterly Business Reviews as a Trusted Advisor
• Creating Your Inside Marketing Plan for Lead Generation Success

Tags: Boot Camp, Boot Camp Ceo, Camp Ceo, Ceo

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MSP University Boston Boot Camp Update

June 23rd, 2011

The first and second days of our Boot Camp are complete and we are in the home stretch!

Remember -we are streaming our Boot Camp 24 hours a day at:

Invite your staff and colleagues to participate in our Boot Camp virtually 24 hours a day at!

Thanks to all of our valuable Sponsors and Instructors for helping us deliver our Boston Boot Camp:

Platinum:Autotask

Gold:Cornerstone Backup, eFolder, StorageCraft, M5 Networks, Level Platforms

Silver:Xilocore, Allstate Capital, ConnectWise, CharTec, LabTech, Ingram Micro, NetEnrich

Bronze:Virtual Administrator, Fortinet, Synergy Global Solutions

Instructors: Action Business Partners, ChannelCloud, ClearCenter, Dove Help Desk, Shields Technology, Ulistic

Tags: Boot Camp, Camp

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Managed Security Sessions At MSP University’s May Boot Camp In Seattle!

May 2nd, 2011

Register your practice managers, sales professionals, sales engineers, technicians, engineers and project managers for our Managed Security sessions FREE at our Seattle Boot Camp on May 12th-14th!

Our experienced instructors will work with your team to:

• Teach them efficient, effective best-practices for Security Portfolio Development
• Educate them in best practices for Selling Security in the SMB Market
• Train them on properly Delivering Security Services to reduce risk for your clients

Engage with our Sponsors that can help you realize positive change in your business!

Attend MSP Universitys Effective Managed Security Sessions and Service Delivery Track and:

• Learn standardized, best practices-based project and incident management processes and procedures that can immediately increase your efficiencies along with client satisfaction
• Explore rock-solid sales engineering processes and effective proposal creation
• Cover a step-by-step ITIL-based incident and problem management process to standardize on and ensure your staff delivers services efficiently and effectively
• Participate in an overview of Professional Services Automation, Remote Monitoring and Management and Remote Control tool requirements, functionality and interaction to maximize your resources and scale your services profitably
• Dive deep into best practices for SLA management and service request prioritization, escalation and management to increase your effectiveness and client satisfaction
• Discover the pros and cons of utilizing 3rd-party service desks and how to manage and integrate them successfully into your service delivery offering
• Identify the service delivery business units key performance indicators and how to report on and improve them
• Explore best practices for overall Service Management improvement and success

And dont miss out on our other valuable educational tracks for your team:

TRACK 1 – SALES 101 – LIMITED TO 30 ATTENDEES
TRACK 2 – SERVICE DELIVERY – LIMITED TO 30 ATTENDEES
TRACK 3 – MARKETING – LIMITED TO 30 ATTENDEES
TRACK 4 – CLOUD SERVICES AND SOLUTIONS – LIMITED TO 40 ATTENDEES

and receive the tools and techniques to transform your IT practice into an effective, repeatable revenue generator!

Tags: Boot Camp, Managed Security Sessions, Seattle, Security Sessions

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MSP University Denver Boot Camp – It’s a Wrap!

March 3rd, 2011

It’s a wrap!

We’d like to thank all of our Denver, CO Boot Camp attendees and the thousands of you that joined us virtually through our live streaming sessions – it has been our distinct pleasure to provide you best practices in IT and Managed Services Practice Operations, Marketing, Sales, Service Delivery and Cloud, deliver informative Expert Panels on Service Delivery, Marketing and the Cloud and introduce you to valuable Sponsor relationships that can help you take your business to the next level.

We started day 3 of our Boot Camp with ’s Million Dollar IT Practice Accelerator session on Sales and Sales Engineering as a Team, followed by the final sessions in our Marketing, Sales, Service Delivery and Cloud tracks. Our Cloud curriculum was enhanced by an informative Cloud Expert Panel Session with panelists Stuart Crawford of Ulistic, Kent Erickson of ChannelCloud, Michael Proper of ClearCenter, Philip Bice of Verio and Ian Milligan Pate of McAfee. We clos

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Tags: Boot Camp, Wrap

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Attend MSP University’s New Cloud Track At February’s Boot Camp in California!

January 7th, 2011

Announcing our new Cloud Track debuting at MSP University’s first Boot Camp of 2011 on February 2nd-4th in Southern California!

Are you interested in:

• Finding out what all the “buzz” around the Cloud opportunity is about?
• A three-day intensive Cloud educational and training opportunity focusing on the business, technical and go-to-market skills you need to succeed as a Cloud Expert?
• Learning how to identify the best prospects and align Cloud services and solutions for them?
• Receiving training from Cloud Experts in pricing, positioning and selling Cloud Services and Solutions?
• Meeting with Cloud-focused Vendors to discuss their programs and solutions?
• Participating in Cloud-Specific Hands-On Labs?

Then join us at Managed Services Provider University’s first Boot Camp of 2011 on February 2nd-4th in Orange County, CA!

OUR BOOT CAMPS ALWAYS SELL OUT EARLY, SO REGISTER TO ATTEND FREE NOW!

MSP University’s Brand New Cloud Tracks on Business, Technical and Go To Market sessions include:

• Cloud Computing – The Macro View
• Creating a Competitive Advantage as a Cloud Integrator
• Cloud Deployment Models
• Choosing a Cloud Platform
• Delivering Virtual Desktops from the Cloud
• Cloud Technical How To – The Secret Sauce
• Hybrid Cloud and Onsite Considerations
• Pricing & Profits from your Cloud Integration Practice
• Sales & Marketing for the Cloud Integrator
• Transitioning your MSP Services and Clients to the Cloud
• Creating your Cloud Integrator Business Plan

Attendance to this exclusive new 3 Day Cloud Educational Track is limited to 30 participants only – so register now by clicking here!

And don’t miss out on our other valuable educational tracks – register now as attendance is limited:

TRACK 1 – SALES 101 – LIMITED TO 30 ATTENDEES  TRACK 2 – SERVICE DELIVERY – LIMITED TO 30 ATTENDEESTRACK 3 – MARKETING – LIMITED TO 30 ATTENDEESTRACK 4 – HEALTHCARE IT – LIMITED TO 30 ATTENDEESTRACK 5 – CLOUD SERVICES AND SOLUTIONS – LIMITED TO 30 ATTENDEES

• 3 Intensive Days of Cloud training and Labs – 
• 3 Days of intensive IT Business, Sales & Marketing, Service Delivery AND Healthcare IT Solutions Training –
• MSP University Reference Books and their companion comprehension tests -
• DISC Behavioral Profile –
• Boot Camp On-Boarding Call –
• Interaction with over 100 of your peers and key Manufacturer, Vendor and Fulfillment Partner Sponsors –

And much, much more…

See you in February!

MSP UniversityCheck out our FREE live training schedule hereVisit our Mobile Site hereSubscribe to our blog hereSubscribe to our Newsletter here Join MSP University FREE for all things Managed Services

Tags: Boot Camp, California, Cloud Track, New Cloud Track

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